Yes. We deliver to a room of your choice across the whole UK, including England, Wales, Scotland (including the Highlands and Islands, with no surcharge), Northern Ireland and BFPO addresses. We do not deliver to the Channel Islands or the Isle of Man. Installation is available as an optional shipping option at checkout (for example Delivery & Installation), depending on the appliance type. Contact us on 0333 733 1234 or customerservices@go-assist.co.uk.

Delivery typically takes 2–5 working days. This is a typical estimate, not a guarantee, and does not affect your statutory rights. If we cannot deliver within 30 days of your order (or by another date we have agreed with you), you may cancel for a full refund. You will receive a delivery date confirmation after placing your order.

Yes. Old appliance removal is available as an optional shipping option at checkout (for example Delivery & Disposal or Delivery, Installation & Disposal), not as a separate product. The price is shown at checkout when you select it.

We sell appliances from Hotpoint, Indesit and Whirlpool. All three brands are part of the Whirlpool Corporation group and come with full manufacturer warranty.

Go Assist Ltd has supplied and repaired home appliances since 2013, so we know which models last.

Yes. Premium Home Members receive exclusive discounts on new appliances. Contact us on 0333 733 1234 or customerservices@go-assist.co.uk for your member discount code.

All appliances include the manufacturer's standard warranty. Most Hotpoint and Indesit products come with 1 year labour and 10 years parts coverage when registered with the manufacturer.

Inspect your appliance on delivery. If there is any visible damage, note it with the delivery driver. Please report any damage as soon as you reasonably can on 0333 733 1234 or customerservices@go-assist.co.uk.

Yes. Under the Consumer Contracts Regulations 2013, you can cancel most online orders within 14 days of receiving the goods for any reason. If the product is faulty, damaged, not as described, or we sent the wrong item, the return is free. For change-of-mind returns of major domestic appliances (large appliances), if we collect, our estimated reasonable collection cost is £50 inclusive of VAT (or you can return the appliance yourself at your own cost where practical). Small domestic appliances, spare parts and accessories: you arrange and pay return postage (or return the item yourself at your own cost). Full detail is in our Refund policy.

Yes. Go Assist provides appliance repairs across the UK. If your current appliance needs fixing rather than replacing, visit go-assist.co.uk to book a repair.